NCE Goes to the “GEMBA” with the Mini Kai Launch

North Coast Electric is committed to creating an unparalleled customer experience. We want to get everyone involved in thinking and participating in continuous improvement. So we’re going to the “Gemba”, the source of where the action occurs, to provide an opportunity for all Associates to engage in the quality process at a grass roots level. Read More “NCE Goes to the “GEMBA” with the Mini Kai Launch”

Deliver On The Promise – Our Customer Service Guarantee

In 2011 North Coast Electric sent their first survey to customers asking for feedback on their products, services, and people. When the results were tallied, the information gathered provided great insight into the “Voice of the Customer” and what they expected from their electrical distributor.  Read More “Deliver On The Promise – Our Customer Service Guarantee”